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How can I suggest a new feature for Hey Monika?
Hey Monika is constantly evolving, and many of our best features have come from user feedback. If there’s a tool, setting, or improvement...

Zoe Whitman


How can I suggest a new client scenario for Hey Monika?
We love hearing your ideas for new scenarios. Hey Monika was designed to grow with the bookkeeping community, so if there’s a type of...

Zoe Whitman


How do I get help if I’m stuck?
There are three main ways to get help inside Hey Monika: Ask Monika (your AI mentor) Each scenario includes an Ask Monika box. This is...

Zoe Whitman


Can I redo a scenario more than once?
Yes! You can revisit scenarios as many times as you like. In fact, repeating a scenario can be a great way to measure your progress. The...

Zoe Whitman


Can I pause my subscription?
At the moment, Hey Monika doesn’t offer a formal “pause” option. If you know you won’t be using the platform for a while, the best option...

Zoe Whitman


Can I use Hey Monika on my phone or tablet, or do I need a computer?
We recommend using Hey Monika on a laptop or desktop computer . Most of the scenarios involve spreadsheets, reports, and dashboards,...

Zoe Whitman


Can I have more than one user?
Yes! If you’re working as part of a practice or team, you can choose the Team Plan , which includes up to 5 users under one...

Zoe Whitman


What’s the difference between Scenario Mode and Challenge Mode?
We're currently building Challenge Mode. Scenario Mode gives you a client case to work through step by step. You’ll receive documents,...

Zoe Whitman


What types of scenarios are there?
Hey Monika offers a range of scenarios to cover different types of bookkeeping work: Starter scenarios (like Adele): Simplified client...

Zoe Whitman


How do I access documents shared by the client?
Each client scenario has a Document Vault where you’ll find the information they’ve sent you: spreadsheets, invoices, notes, or even...

Zoe Whitman


How do I ask the client questions?
In real life, clients rarely hand over perfect information. In Hey Monika, you’ll often need to go back and clarify things with the...

Zoe Whitman


How do I get help from Monika?
Monika is your built-in AI mentor. There are two ways to speak to Monika. From within a scenario If you get stuck, you can click Get Help...

Zoe Whitman


Do I get feedback on my work?
Each scenario comes with clear instructions, model answers, and in many cases, video walkthroughs to help you check your work. While Hey...

Zoe Whitman


Does Hey Monika remove the need for a bookkeeping qualification?
No. Hey Monika is not a replacement for a recognised bookkeeping qualification . Bookkeeping qualifications (such as those from ICB, AAT,...

Zoe Whitman


How is Hey Monika different from a bookkeeping course?
Most courses and qualifications teach you the theory : debits, credits, and the rules. Hey Monika teaches you the practice : what to do...

Zoe Whitman


Who is Hey Monika for?
Hey Monika is designed for: New bookkeepers who want to gain confidence before working with clients. Students and career changers who...

Zoe Whitman


How can I cancel my Hey Monika Subscription?
We’re sorry to see you go, but we’ve made cancelling your subscription as simple as possible. You can cancel at any time, and you’ll...

Zoe Whitman


What is Hey Monika?
Hey Monika is a training platform that gives bookkeepers real-world work experience without needing to get a job first.

Zoe Whitman
Get Help
We've answered common questions in the articles, here. For further support, please email support@heymonika.com.
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