top of page


How to Write a Professional Email
How to Write a Professional Email. A professional email is clear, appropriately formal, and gets to the point quickly without sounding abrupt - getting the tone right matters just as much as getting the content right. Here's a simple structure.
Hey Monika


What Does an Employer Really Expect From a New Trainee?
Starting your first role as a trainee accountant can feel overwhelming. You might wonder if you need to know everything before you begin or worry about making mistakes.
Hey Monika


How to Access Hey Monika
Accessing Hey Monika is simpler than many expect. If you are curious whether Hey Monika is an app you need to download, the answer is no. Use Hey Monika directly through your web browser.
Hey Monika


Why are documents downloading "blurry"?
This can be easily fixed by clearing your browser data and cookies.
Zoe Whitman


Team Plan: How Do I Add Users?
The Hey Monika Team plan allows the account owner to add up to five users, each with their own login. This set up helps teams get set up smoothly and track progress
Zoe Whitman


I can't log in to Hey Monika
We're sorry to hear you're having issues logging in. Here are some quick things to check. Are you logging in at heymonika.app? Have you tried resetting your password using the reset password option on the login screen? Are you using a computer? Hey Monika isn't optimised for mobile use, as you'll be preparing accounts and using accounting software for some of the scenarios, you need access to a laptop. We recommend using Google Chrome for the best experience. Hey Monika does
Zoe Whitman


How can I use a discount code in Hey Monika?
Great to hear that you've got your hands on a discount code! And if you haven't, don't forget that you can try Hey Monika for free for a month on our Solo Plan by entering the code FREEBIE at checkout. Here's how to apply your code. If you're brand new to Hey Monika Set up your Hey Monika account at heymonika.app , you'll need a user name and password and you'll receive an email asking you to verify your email address. Choose the Solo Plan Enter your code in the "promotional
Zoe Whitman


How do I get help if I’m stuck?
There are three main ways to get help inside Hey Monika: Ask Monika (your AI mentor) Each scenario includes an Ask Monika box. This is your first stop if you’re unsure what to do next. You can ask Monika questions in plain English, just as you would with a tutor or colleague. She won’t just hand over the full answer—instead she’ll guide you towards the right approach, helping you build confidence in solving the problem yourself. Example questions you could ask Monika: “What
Zoe Whitman


Can I redo a scenario more than once?
Yes! You can revisit scenarios as many times as you like. In fact, repeating a scenario can be a great way to measure your progress. The...
Zoe Whitman
Get Help
We've answered common questions in the articles, here. For further support, please complete our support form or email hey @heymonika.com
bottom of page
.png)