We're sorry to hear you're having issues logging in. Here are some quick things to check. Are you logging in at heymonika.app? Have you tried resetting your password using the reset password option on the login screen? Are you using a computer? Hey Monika isn't optimised for mobile use, as you'll be preparing accounts and using accounting software for some of the scenarios, you need access to a laptop. We recommend using Google Chrome for the best experience. Hey Monika does

Great to hear that you've got your hands on a discount code! And if you haven't, don't forget that you can try Hey Monika for free for a month on our Solo Plan by entering the code FREEBIE at checkout. Here's how to apply your code. If you're brand new to Hey Monika Set up your Hey Monika account at heymonika.app , you'll need a user name and password and you'll receive an email asking you to verify your email address. Choose the Solo Plan Enter your code in the "promotional

Hey Monika is constantly evolving, and many of our best features have come from user feedback. If there’s a tool, setting, or improvement...

We love hearing your ideas for new scenarios. Hey Monika was designed to grow with the bookkeeping community, so if there’s a type of...

There are three main ways to get help inside Hey Monika: Ask Monika (your AI mentor) Each scenario includes an Ask Monika box. This is your first stop if you’re unsure what to do next. You can ask Monika questions in plain English, just as you would with a tutor or colleague. She won’t just hand over the full answer—instead she’ll guide you towards the right approach, helping you build confidence in solving the problem yourself. Example questions you could ask Monika: “What

Yes! You can revisit scenarios as many times as you like. In fact, repeating a scenario can be a great way to measure your progress. The...

At the moment, Hey Monika doesn’t offer a formal “pause” option. If you know you won’t be using the platform for a while, the best option is to cancel your subscription from your account. You can then re-subscribe whenever you’re ready to pick it up again. Don’t worry—you won’t lose your progress. When you return, your account history will still be there, and you can continue from where you left off. Get started with Hey Monika at heymonika.com

We recommend using Hey Monika on a laptop or desktop computer . Most of the scenarios involve spreadsheets, reports, and dashboards,...

Yes! If you’re working as part of a practice or team, you can choose the Team Plan , which includes up to 5 users under one...

We're currently building Challenge Mode. Scenario Mode gives you a client case to work through step by step. You’ll receive documents,...

Hey Monika offers a range of scenarios to cover different types of bookkeeping work: Starter scenarios (like Adele): Simplified client...

Each client scenario has a Document Vault where you’ll find the information they’ve sent you: spreadsheets, invoices, notes, or even...

In real life, clients rarely hand over perfect information. In Hey Monika, you’ll often need to go back and clarify things with the...

Monika is your built-in AI mentor. There are two ways to speak to Monika. From within a scenario If you get stuck, you can click Get Help...

Each scenario comes with clear instructions, model answers, and in many cases, video walkthroughs to help you check your work. While Hey...

No. Hey Monika is not a replacement for a recognised bookkeeping qualification . Bookkeeping qualifications (such as those from ICB, AAT,...

Most courses and qualifications teach you the theory : debits, credits, and the rules. Hey Monika teaches you the practice : what to do...

Hey Monika is designed for: New bookkeepers who want to gain confidence before working with clients. Students and career changers who...

We’re sorry to see you go, but we’ve made cancelling your subscription as simple as possible. You can cancel at any time, and you’ll continue to have access until the end of your current billing period. If you pay by Stripe (most current subscribers): Log in to your Hey Monika account. Go to Settings → Billing . Select Cancel Plan and confirm. Once cancelled, you’ll see a confirmation message on screen, and you’ll also get an email from Stripe. Your access will remain activ

Hey Monika is a training platform that gives bookkeepers real-world work experience without needing to get a job first.