How do I ask the client questions?

In real life, clients rarely hand over perfect information. In Hey Monika, you’ll often need to go back and clarify things with the client. You can do this by using the Talk to the client feature in your scenario on the right hand pane.

This is designed to simulate the back-and-forth you’d have with a real client. For example, you might ask:

• “Can you confirm which bank account this transaction came from?”

• “Is this personal expense or business related?”

Learning when to confirm details with your client and how to frame clear, professional questions is one of the most valuable skills you can build as a bookkeeper.